Learn how to remove friction and resolve conflict in working environments
Competitiveness within your ranks can promote creativity and business growth. But, as a manager, you need to watch out for when this becomes a point of conflict. That can be the result of a staff member's toxic behaviour.
Learn from leadership coach Alice Driscoll about how to deal with toxic behaviour in the workplace, in her Q&A with Sifted's deputy editor Amy Lewin. Driscoll offers advice on zoning in on the root of the issue and dealing with it at the source.
It can be difficult to address conflict, but with a "zero tolerance approach" you can protect the rest of the team. Identify who is exhibiting toxic behaviour, pull them aside and explain how it is affecting the team.
"This is where a lot of people go wrong; they pussyfoot around. Be super clear and direct. Then as soon as you’ve delivered the headline, ask ‘How are you and what is going on for you?’" it reads.
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